Grievance Redressal and Consent Revocation

Grievance Redressal Mechanism

We take your concerns seriously and have established a clear procedure for handling grievances.

How to Raise a Grievance

You may raise any grievances related to your data, credit reports, or consent withdrawal by writing tosupport@moneyone.in.

Escalation Matrix

If your grievance is not resolved within the stipulated time, you may escalate the issue as follows:

• Level 1: Grievance Officer – support@moneyone.in
• Level 2: Compliance Head – bhargava@moneyone.in
• Level 3: Director of Engineering – anil@moneyone.in

Turnaround Time (TAT)

• Initial Acknowledgment: Within 24 hours.
• Resolution of General Data Requests: Within 7 working days.
• Resolution of Credit Report-Related Grievances: Within 15 working days.
• Escalation Response: Within 5 working days from escalation.

Consent Revocation

For any credit report consent revocation, please contact support@moneyone.in.